![]() ![]() You will receive a payment confirmation number at the end of the call. Your City Services 10-digit account number.IVR accepts payments via American Express, MasterCard, Visa and debit cards with the Visa logo. We do not except accept prepaid credit cards. The IVR system is available 7 days a week 24 hours day. Log in to your account to extend your due date and break your bill up into multiple paymentsĢ4- hour automated IVR system - You can pay by phone through the City's automated IVR system at 60. and 5:00 p.m.ĪTTN: CITY OF PHOENIX WSD LOCK BOX #29100 *If you are subject to disconnection of service for non-payment or have already been disconnected, you must speak with a Customer Care representative by calling 602.262.6251, Monday through Friday, between 8:00 a.m. Write your City Services 10-digit account number on the check.Please do not staple or tape your check to the bottom portion of the bill.Make checks payable to "City of Phoenix".We accept check, money order, or cashier's check.Use these helpful tips to ensure a smooth payment process: Mail - Send the bottom portion of the bill with check or money orders payable to: You will need your 10-digit account number If paying by free electronic check, you will need your bank routing number and checking or savings account numberģ. American Express, VISA, MasterCard and Discover are accepted.īank Account - Free Electronic Check (echeck) Checking, savings, or any account using ACH – Schedule a one-time payment 1. ![]() You will need your 10-digit account numberĦ. Pay your bill online using your debit/credit card or use your checking, savings, or any account using ACH.Ģ. ONLINE PAYMENT SERVICES – EASY and FAST ONE TIME PAYMENTS or on a holiday or weekend, water service will be restored the next business day. Once staff has been notified, the City of Phoenix will restore water service the same day. on a regular business day, using Chase Bank, the customer should call Customer Service at 60 to notify staff of the payment. To enroll for autopay please visit, (If you've never used PHX Pay Online, it's easy to get started by visiting FAQ's.)Ĭhase Bank – any branch in person. The full amount of your bill will be deducted from your bank account on your bill's due date. Pay your bill automatically using your checking or savings account by enrolling in AutoPay. If you are not listed on the account, please have the primary account holder call. Please note we may only discuss account specific information with the primary account holder or an authorized user. General Service Issues & Information - Learn about how to handle water and sewer related issues such as water pressure, water leaks, water quality, sewer backups, grease and cockroach issues.Paying your bill has never been easier! Below are our multiple payment options. Water and Sewer Rates and Charges - Following this link you will find information about Phoenix's tap water and sewer rates and charges, innovations and efficiencies and how to reduce your costs. Payment Services- Learn about how and where to pay your City Services Bill ![]() Locations. We are committed to responding to our customers with the highest quality and service. Or visit one our Customer Services office If you still have questions, please call us at 60, send us an email, The links below are helpful in assisting you with customer service issues. We receive approximately 5,000 calls per day and manage more than 400,000 accounts that service 1.5 million customers. The PHX Customer Services Department strives to provide our valued customers with the highest quality water, sewer and trash service. ![]()
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